Accrue points based on your in-salon spend to redeem against selected retail products. Please see reception for more details.

Points are non-transferable, non-refundable and have no monetary value and are not issued on discounted treatments or services.

By signing up to the HB Loyalty Scheme you agree to receive email offers from HB Boutique. We never share your information with any third parties. For further details on how we use your information, please see our Privacy Policy.

Consultations at HB Boutique are offered as a complimentary service. Please speak to the reception team to schedule a free 15 minute appointment for any hair, colour, beauty or service offering which you may require our expert opinion on. Please click here to find out how to get the most out of your consultation.

To provide the best service to all our clients, our cancellation policy is as follows:

1. Booking Deposit:

   A 50% deposit is required at the time of booking to secure your appointment(s). The pre-paid amount will be applied towards the cost of your service.

2. Cancellation Notice:

   We require a minimum of 24 hours' notice to cancel or reschedule an appointment. This allows us the opportunity to accommodate other clients.

3. Late Cancellations:

   If you cancel or reschedule your appointment(s) with less than 24 hours' notice, your deposit will be forfeited or you may be charged in full. 

4. No-Show Policy:

   If you fail to show up for your appointment without any notice, your deposit will be forfeited. Repeated no-shows may result in the requirement of full pre-payment in advance for future bookings.

5. Refunds:

   If you cancel your appointment with at least 24 hours' notice, your deposit will be refunded or can be applied to a future appointment.

6. Rescheduling:

   Rescheduling with at least 24 hours' notice will allow your deposit to be transferred to the new appointment date and time.

7. Emergency Cancellations:

   We understand that emergencies happen. In such cases, please contact us as soon as possible (see How to Cancel below). We may make exceptions to our policy at the Management's discretion.

8. Running Late:

   We allow a 15 minute grace period for all bookings. If you are late for your appointment, your operator will do as much of the scheduled service as they can in the time remaining but you will be charged in full for the service that you booked. If we are running late (over 30 minutes), we will do our very best to make it up to you by offering you either a complimentary Hair Treatment.

9. Multiple Bookings:

   If you have multiple bookings and cancel one part on the day of the appointment, you may be charged for the cancelled part of the booking.

10. Cool-Off Period:

    Please note, we operate a 30-minute cool off period for short notice bookings, whereby you can cancel your appointment at no charge within 30 minutes of receiving your booking confirmation.

11. How to Cancel:

    Cancellations can be made by phoning us on 01527 758 778 and speaking to our reception team or leaving a voice message if out of hours. Alternatively, you can email info@hbboutique.co.uk.

We allow a 15 minute grace period for all bookings. If you are late for your appointment, your operator will do as much of the scheduled service as they can in the time remaining but you will be charged in full for the service that you booked. If we are running late (over 30 minutes), we will do our very best to make it up to you by offering you either a complimentary Hair Treatment.

Prices for technical work do not include finish.

We do not have a facility for clients to rough dry their own hair.

All our services are priced separately so if you are having a colour service please ensure that you have a blow dry or cut & blow dry booked to complete your experience.

Please be aware that it is vital to ensure you book for the correct service when making online bookings as our appointments are all calculated by service time duration. If you are at all unsure what service you require do not hesitate to contact a member of the reception team who can ensure you have enough time scheduled for the service you require.

Please note that it is not possible to reserve multiple appointment slots for the same booking. Any multiple bookings will automatically be cancelled.

We accept cash and all major debit/credit cards.

Payments for services must be settled on completion of the appointment. If you are paying for services on behalf of someone else, i.e. spouse/children etc, payment must be made as soon as the service is finished.

Technology willing, you will receive an email confirmation upon booking and a text message 72 hrs prior to your booking confirming your appointment.

Children are welcome in the salon at all times. We only request that parents take responsibility for them to ensure we can maintain a peaceful, tranquil environment.

Head lice are very common and nothing to be embarrassed about. To protect all our clients, if we notice head lice during your appointment we will stop the service and ask you to seek treatment before rebooking.

Appointments can be resumed at least 48 hours after treatment has been completed.

We’ll always handle this discreetly and with care.

Please inform your operator if there are any medical conditions that they need to be aware of before your treatment or service commences.

Gift Vouchers are non-returnable, non-refundable and non-transferable and cannot be extended.

All gift vouchers are valid for one year.

Please inform reception of any vouchers you wish to use at the time of booking your appointment.

At HB Boutique, we are committed to ensuring a safe, respectful, and inclusive environment for both our staff and customers. We have a zero-tolerance policy for any form of abuse towards our staff, including verbal, physical, emotional, or online abuse. Abusive behaviors such as offensive language, threats, intimidation, or physical aggression will not be tolerated. Our staff have the right to end interactions if abuse occurs, and such behavior may result in warnings, restricted communication, refusal of service, or even legal action. We kindly ask all customers to treat our team with respect, as we are here to assist you. Thank you for your understanding and cooperation.