Patch tests are required for all hair colour services and any lash/brow tinting and LVL services.
All clients booking these services will require a patch test at least 48 hours before their service – unless the service you are booking has been carried out by one of our stylists or therapists within the last 6 months.
Please note that failure to have had a skin test may result in cancellation of your appointment and the loss of your booking fee.
No appointment is required for a patch test – so you can pop in at any time that works for you within a minimum of 48 hours prior to your scheduled appointment.
A booking fee of 50% of the cost of your service or treatment will be charged if you:
- are a new client
- are booking online
- are booking for an appointment lasting more than 1 hour
- missed your last appointment with us
The booking fee will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received.
If for any reason a service or treatment is unsuitable for you or cannot be provided, your booking fee will be fully refunded.
Cancelling / Rescheduling Appointments
As an independent business we want to avoid any last-minute cancellations and no shows, and would be really grateful if you could try and book an appointment time that you know you will be able to make. We understand that everyone has commitments, and we are always happy to do our best to try and juggle our booking calendar to accommodate your availability.
If you need to cancel your appointment, we would require at least one weeks’ notice to be able to refund your booking fee.
We are happy to reschedule appointments and transfer your booking fee if we are given at least 48 hours’ notice.
If you cancel your appointment with less than 48 hours’ notice, your booking fee will be non-refundable. However, in these instances we are happy to use our social media accounts to offer the time made available by your cancellation – and if we are able to transfer the appointment to another client, we will refund your booking fee to you or put it towards the cost of your next appointment.
If you need to cancel or reschedule, please give us a call on 01527 758778.
Keeping To Time
If you are running late, we will do our best to fit you in but please be aware that we may not be able to provide the full service or treatment you are booked in for. We may need to find alternative arrangements such as, moving your appointment to another staff member, a later time or another day
100% of your appointment charge will apply if you are a no show for your appointment.
We collect information about you when you book an appointment for a service or treatment, visit the salon, buy a product from us or apply for a job. This applies whether contact is online, on paper, by email or over the phone.
The information you give us may include:
- your name
- your address
- your email address
- your phone number
- payment and transaction information
- relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used – eg, allergies
We would like to send you information about products and services which may be of interest to you. Our email newsletters will provide you with information on the products, services and treatments provided by our salon. You have the right to stop us from contacting you for marketing purposes – if you wish to opt out you can call us on 01527 758778 or email us at firstname.lastname@example.org
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do. Complaints are rare, but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.
Tell someone you’re not happy with the service you’ve received, either while you’re in the salon or as soon as possible after leaving – but no later than 1 week for a hair or beauty complaint. Calmly and clearly explain the problem to us. We will listen to your feedback and ask relevant questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within 8 weeks after being notified. If you have already left the salon, don’t go to another salon as we have the right to see exactly what the issue is with your service. We will be unable to see the problem with your hair or beauty if another salon has attempted to change your treatment and we will be unable to refund or correct the treatment free of charge. We will arrange a suitable time for you to come back into our salon and discuss your complaint in private. Where we think your complaint is reasonable, we will redo a part or all of the service/treatment again as soon as possible, free of charge. The work will be done by a different stylist, barber or beauty therapist if you prefer. If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.